Privacy Policy

Effective date: September 16, 2026

Carrow Group International, LLC (“Carrow Group International,” “we,” “us,” or “our”) operates RobertCarrow.com and provides live online public speaking classes and related professional training services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect information you provide directly, including your name, email address, telephone number, billing details, employer or professional information, class-date selection, order history, communications with us, and responses submitted through registration or pre-class assessment forms.

When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, pages viewed, referring website, approximate location, and cookie or similar technology data.

2. How We Use Information

  • Process class registrations and payments.
  • Send receipts, confirmations, Zoom access information, preparation instructions, and service-related updates.
  • Deliver classes, respond to questions, and administer transfer requests.
  • Maintain order, accounting, security, and fraud-prevention records.
  • Improve our website, classes, and customer experience.
  • Comply with legal obligations and enforce our terms.
  • Send promotional communications only when permitted; you may unsubscribe at any time.

3. Payments

Payments are processed by PayPal. We receive transaction and order information needed to confirm and administer your registration, but we do not receive or store your complete payment-card number. PayPal processes information under its own Privacy Statement.

4. Live Online Classes and Zoom

Classes are delivered live through Zoom. Zoom may process participant information, device information, meeting-usage data, and content you choose to share during a class. Zoom handles that information under its own Privacy Statement. If a session will be recorded, participants will be informed before recording begins.

5. Service Providers and Information Sharing

We may share information with service providers that help operate the business, including website hosting, WordPress and WooCommerce services, PayPal, Zoom, email delivery, security, analytics, and professional advisers. They receive information only as reasonably necessary to perform their services or comply with law.

We do not sell or rent personal information. We may disclose information when required by law, to protect rights and safety, to investigate fraud or misuse, or as part of a business transfer such as a merger or sale.

6. Cookies and Similar Technologies

The website uses cookies and similar technologies for essential functions such as security, checkout, remembering preferences, and measuring site performance. You may control cookies through your browser settings, but disabling essential cookies may prevent checkout or other features from working correctly.

7. Data Retention

We keep information for as long as reasonably necessary to provide services, administer registrations and transfers, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations. When information is no longer required, we may delete or anonymize it.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website or electronic transmission is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Requests

You may request access to, correction of, or deletion of personal information we maintain about you, subject to legal and recordkeeping requirements. You may also opt out of promotional emails by using the unsubscribe link or contacting us. To make a privacy request, email info@robertcarrow.com. We may need to verify your identity before completing a request.

10. Children

Our classes and services are intended for adults and working professionals. We do not knowingly collect personal information from children under 13.

11. External Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The effective date at the top of this page will identify the current version.

13. Contact Us

Carrow Group International, LLC
Florida, United States
Email: info@robertcarrow.com